Overview

The PRP is an optional paid add-on per shipment, and it must be added before the shipment is dispatched. It is not insurance. It is a replacement plan for rare cases of confirmed loss or theft. Once a shipment is marked delivered, responsibility transfers to the recipient.

Levels, per shipment

Tier 1: $200. Covers up to $1,500.
Tier 2: $350. Covers up to $3,000.
Tier 3: $600. Covers up to $5,000.

Replacement value is capped by the selected PRP level and fulfilled based on item availability.

Covered

Lost in transit.
Marked delivered but confirmed stolen with a carrier case.

Not covered

Delays.
Customs delays, inspections, duties, taxes, clearance issues, refusal, or seizure.
Any issue not confirmed by the carrier as lost or stolen.

Claim process

Open a case with the carrier.
Obtain a carrier case number.
Allow reasonable time for carrier tracking and review.
Submit the case number and written carrier confirmation of outcome.

A PRP claim can only be processed after the carrier has had reasonable time to review the case and has confirmed the shipment as lost or stolen.

Eligibility

Carrier case required.
Shipment must be confirmed lost or stolen by the carrier.
Applies only when the shipment cannot be recovered through the carrier.

Recovery terms

Applies per shipment.
Replacement only, no refunds.
Same items as originally ordered, subject to availability.
Replacement value capped by selected PRP tier.